Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Terms of Service and Store Policy:
By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies.
Shipping Costs & Information:
US CUSTOMER SHIPPING INFORMATION: Due to the variations in item size and weight, shipping costs are figured individually. However, we will always pack items in the most reasonable and least expensive way possible. Orders weighing 15oz or less will be mailed via First Class unless the items are too fragile or bulky OR other arrangements have been made by the customer.
USPS Priority Mail is a trackable service, but can be sketchy at best. BE AWARE OF YOUR LOCATION: If the tracking shows your package delivered and you claim you did not receive your package, we cannot file a claim with the USPS. As a result, we will not be able to refund or replace your purchase. If you have any concerns whatsoever, please contact us and we will require a signature delivery for your order, no matter the amount of the order. This may require an additional cost.
Please understand that we are a small business and cannot be responsible for packages that are shown as delivered but go missing. The above information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.
INTERNATIONAL SHIPPING INFORMATION: Currently we only provide international shipping to US territories and US military bases. FPO/APO: We are happy to ship packages to our service members and their families overseas.
Not all products are created equally. Our products are handcrafted and hand filled. Weights will vary from glass to glass and batch to batch. That is the nature of a handcrafted product. Any product weighing more is merely a bonus for the price paid.
